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Welcome to Lindraw – Your Destination for Handmade Press On Nails Beauty

At Lindraw, we take pride in offering meticulously handmade press on nails designed to elevate your style and express your individuality. We are committed to providing you with the highest quality products and an exceptional shopping experience.

Our Commitment to Customer Satisfaction

Your satisfaction is our priority, and we strive to ensure that every purchase exceeds your expectations. However, we understand that there may be occasions where you need to return or exchange an item. To facilitate this process and ensure transparency, we have outlined our Return and Refund Policy below.

Return Eligibility:

Faulty or Incorrect Items:

If it was our mistake that caused you to receive the wrong or damaged item (excluding minor dust or defects on the package), we will provide a no-obligation refund. We are committed to rectifying any errors promptly and ensuring your satisfaction with your purchase.

As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it.

Custom Handmade Press On Nails:

Please note that Custom Handmade Press On Nails are not eligible for refunds. Before dispatching your custom order, our team will confirm all details with you to ensure accuracy and satisfaction. We kindly ask that you review all customization options carefully with our designer before finalizing your order.

Refund Process:

Initiating a Refund:

To initiate a refund, please contact our customer support team within 7 days of receiving your order. You can reach us via email at aftersale@lindraw.com or through www.lindraw.com contact form. Please include your order number and details of the item(s) you wish to return in your message.

Verification and Approval:

Once we receive your refund request, our team will review the information provided and verify the eligibility of your return. If your request meets our return criteria, we will provide you with further instructions on how to proceed with the return shipment.

Return Shipment:

You will be responsible for shipping the returned item(s) back to us. We recommend using a trackable shipping service and retaining proof of postage for your records. Please ensure that the item(s) are securely packaged to prevent damage during transit.

Processing Time:

Upon receiving the returned item(s), our team will inspect them to ensure they meet our return criteria. Once the inspection is complete and the return is approved, we will initiate the refund process. Please allow 3-5 business days for the refund to be processed and reflected in your original payment method.

Refund Confirmation:

You will receive confirmation via email once your refund has been processed. The refunded amount will be credited back to the original payment method used for the purchase, unless otherwise specified..